Cibolo Crossing

To everyone at CityVet,

There are moments in life that change you forever, and losing our sweet Dixie was one of those moments. We have spent weeks trying to find the right words to thank all of you, and no matter how much we write, it still doesn’t feel like enough.

Walking through your doors was one of the hardest things we have ever done. We were terrified, heartbroken, confused, and desperately searching for answers. We had just come from another veterinary clinic where we left feeling unheard, confused, and without any real understanding of what was happening to our little girl. We repeatedly brought up concerns about her breath, her condition, and how sick she seemed, yet we left feeling like we had more questions than answers. It was an experience that left us feeling helpless.

Then we walked into CityVet.

Before we even had a chance to explain everything, your veterinarian noticed the ammonia smell on Dixie’s breath immediately. Within a short time, a simple blood test gave us the answers we had been desperately searching for. They were devastating answers, but they were honest answers. You didn’t leave us wondering. You didn’t leave us confused. You explained everything with kindness, compassion, patience, and respect.

Nothing could have prepared us for hearing that our little girl was in severe kidney failure.

Our hearts shattered.

Yet even in the middle of the worst day of our lives, every single person at CityVet treated us with an unbelievable amount of compassion.

You didn’t just care for Dixie.

You cared for us.

You sat with us.

You answered every question without making us feel rushed.

You held our hands while our world was falling apart.

You comforted us when we couldn’t comfort ourselves.

You gave us hugs.

You cried with us.

You made one of the most painful decisions a family can ever make feel surrounded by dignity, love, and kindness instead of fear.

When it came time to say goodbye, you gave us privacy. You gave us time. You never made us feel like we were just another appointment on the schedule. You made us feel like Dixie mattered. Like our family mattered.

I’ll never forget holding her paw and telling her that my grandpa was waiting for her. That moment will stay with me for the rest of my life. Knowing she left this world surrounded by love instead of fear gives me more comfort than I can ever put into words.

And then your compassion continued even after she was gone.

The handwritten sympathy card.

The thoughtful messages.

The kindness you showed when discussing cremation.

The care you took with every single detail.

Even helping us with testing so we didn’t spend allot on a gazillion tests that were not needed and only focusing on the ones that were most important because you knew we were hurting spoke volumes about the kind of people you are. It showed us that compassion wasn’t just something you talked about—it was something you lived.

In a profession that is often emotionally exhausting, every single one of you reminded us why veterinary medicine is so much more than medicine.

It is humanity.

It is compassion.

It is love.

Although losing Dixie has been one of the greatest heartbreaks of our lives, we will forever be grateful that her final moments were spent in your care and not somewhere else.

You gave her dignity.

You gave her peace.

You gave our family comfort when we thought none could possibly exist.

No amount of thank-yous will ever feel sufficient.

From the bottom of our hearts, thank you for loving our sweet Dixie.

Thank you for treating her like she mattered.

Thank you for treating us like family.

Thank you for reminding us that there are still people whose hearts are every bit as big as their medical knowledge.

You didn’t just care for our dog.

You helped carry us through the darkest day of our lives.

We will never forget that.

With endless gratitude,

Jay & Family

Forever grateful for the love you showed our sweet Dixie. ❤️