Payment & Cancellation Policy

Payment for Services

Full payment is required at the time that services are rendered. For your convenience, we accept Visa, Mastercard, Discover, American Express, CareCredit, and cash. If your pet needs to be brought in by a friend or family member, please make sure that you have established a method of payment prior to your appointment.


For assistance with a payment plan, we offer CareCredit (Please check with your location to see what services are available).

Deposit / Pre-pay Medical

CityVet is committed to clearly communicating our fees and providing accurate estimates for our clients. In some cases, prepayment may be requested prior to services being rendered.

Boarding Prepayment Policy

Due to a large number of boarding no-shows during peak times (such as holidays, or as defined by CityVet) we ask for 2 nights of prepayment for each pet when reservations are made within the days/weeks surrounding the ‘peak time’.

Boarding Cancellations

In the event that a boarding reservation is to be canceled, please do so at least three (3) days prior to the scheduled reservation. If a boarding prepayment was collected for a peak reservation time and the cancellation is greater than three (3) days prior to the reservation you will receive a full refund for the amount of the 2-night prepayment.