COVID-19 Update For You and Your Pets

Thank you for being a valued member of the CityVet family and trusting us with the care of your pets. We hope that you, your family, and pets are safe and healthy. We have always strived to care for your pets as if they were our own, and this core principle is only reinforced at such an unprecedented time as we are facing today. Although your pet may not understand everything that’s happening, they likely can sense fear and anxiety. We are doing everything we can to eliminate that when you come to see us at CityVet.

We are open for business and are committed to providing you and your pets a safe, clean and sanitary environment. As you know, the situation with the COVID-19 virus is very fluid and continually changing. We have very carefully monitored the CDC, public health authorities, and other expert guidance on how best to safely serve our clients and their pets.

In addition to more stringent cleaning protocols, staff screening, and company travel restrictions, we are now controlling traffic through our offices and encouraging recommended social distancing. We bring you a new solution we hope you will find useful:

  • Curb-side pickup – We are limiting people in our lobby and moving chairs out of our lobby. We encourage you to allow our trained staff to retrieve your pet outside our front door or directly from your car at your appointment time. You may call our office upon your arrival and wait in the car while your pet is treated. The Veterinarian will come get you if there is anything he or she needs to show you. This will allow us to reduce the amount of people in our waiting areas and limit the overall people flow into our offices. Please be patient with us as this service could lead to longer wait times than typical.

We also ask that you call our office and reschedule your appointment if you are ill. If your pet requires emergency care, call ahead to allow us to prepare treatment arrangements prior to your arrival.

As of today, “there is no evidence at this point to indicate that pets become ill with COVID-19 or that they spread it to other animals, including people” according to both American Veterinary Medical Association and the World Small Animal Veterinary Association.

For more information on the Coronavirus and how you can protect yourself, visit the Center of Disease and Control Prevention.

We will continue to monitor the situation and provide updates through our CityVet website or email as needed.

David Boguslawski | President and CEO
CityVet Companies

Serving Pets and People since 1999